
The Science of Customer Behavior: Why Emotions Don't Predict Sales
In this conversation, Laura Beavin-Yates, PhD, discusses the innovative work of Immersion Neuroscience, a company that leverages neuroscience to measure the neurologic value of experiences in real-time. The discussion covers the importance of oxytocin in predicting behavior, the misconceptions surrounding emotions and actions, and the practical applications of their technology in media, live events, and well-being. Laura emphasizes the need for data-driven insights to optimize experiences and enhance emotional fitness, ultimately aiming to create exceptional experiences that contribute to individual well-being.
Contact Details
Website: https://www.getimmersion.com
Contact: https://www.getimmersion.com/vm/1/contact-us
LinkedIn Profile: https://www.linkedin.com/in/laura-beavin-yates
Takeaways
- Immersion Neuroscience measures real-time neurologic value of experiences.
- Oxytocin plays a crucial role in determining meaningful experiences.
- Emotions do not predict actions; the brain's biological responses do.
- Research shows that stated emotions are unreliable indicators of behavior.
- Real-time data can optimize content and experiences effectively.
- The company has successfully applied its technology in media and live events.
- Data-driven insights can significantly improve fundraising efforts for nonprofits.
- The app provides affordable access to neuroscience for measuring experiences.
- Creating exceptional experiences is essential for consumer loyalty.
- The future of well-being lies in understanding and optimizing daily experiences.
Chapters
[00:00] Introduction to Immersion and Neuroscience
[03:00] Understanding Neurologic Value and Emotional Measurement
[05:44] Privacy Concerns in Data Collection
[08:46] Misconceptions About Emotions and Actions
[11:39] Real-World Applications and Case Studies
[14:31] Optimizing Experiences with Technology
[17:17] Impact on Nonprofits and Fundraising
[20:04] Future of Experience Design and Wellbeing
[22:53] Connecting with Immersion and Future Goals
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